Frequently Asked Questions

VIA OUR WEBSITE, OUR BRANCH PHONES OR MOBILE PHONE YOU CAN ORDER BY WHATSAPP FROM OUR NUMBERS.
WHATSAPP NUMBERS;
-0533 595 91 57
-0544 484 60 61
-0532 407 59 24

POWDERED SECRETS IN KG OR GR (MINIMUM 100 GR), READY SECRETS ARE SOLD AS BOXES.

FOOD COMPATIBILITY Varies DEPENDING ON BRANDS. CHECK FOOD SUITABILITY FROM OUR WEBSITE OR PRODUCT CATALOGS YOU CAN. SOME SECRETS ARE NOT FOOD SAFE WITH (X) NEXT TO THE PRODUCT EVEN IF THERE IS NO SIGN, IT MAY NOT BE FOOD SUITABLE. A SECRET OF FOOD MAKE SURE IT IS FOOD SAFE BEFORE USING IT IN ITS CONTAINER. IF YOU WISH, YOU CAN ALSO ASK BY PHONE. 0533 595 91 57.

SHIPPING FEE IS ALWAYS RESPONSIBLE TO THE BUYER. PAY YOUR SHIPPING FEE TO PUT THE PRODUCTS IN YOUR CART. WHEN YOU THROW IT IT WILL BE REFLECTED IN YOUR CART. IF A SYSTEMIC ERROR SO IF THE SHIPPING FEE SHOWS AS 0.00, PAY THE SHIPPING FEE AT THE DOOR. YOU PAY. EXTRA SHIPPING FEE AT THE DOOR IF THE SHIPPING FEE IS REFLECTED IN YOUR CART YOU DON'T PAY

YES. GRAM AND KILOGRAM PRICES ARE DIFFERENT IN OUR POWDER SECRETS. ON OUR SITE WHEN YOU CLICK ON THE PRODUCT FROM POWDER SECRETS, YOU WILL SEE THE GRAM PRICES FROM THE BOX YOU CAN SEE. THE MORE YOU BUY, THE MORE AFFORDABLE IT WILL BE. IF YOU BUY 100-250 GRAMS OF GLAZE, THE PRICE WILL BE DIFFERENT FROM THE KILOGRAM PRICE.

SHIPPING OF LIQUID PRODUCTS (JIN PRODUCTS) OUTSIDE ISTANBUL IS SPECIAL IT WILL BE SHIPPED PROTECTED WITH A CASE. 2 BUSINESS DAYS EXTRA TIME IT REQUIRES.

SHIPMENT WITHIN 3 (WORKING) DAYS FROM THE DAY THE ORDER IS PLACED WE HAVE AN OBLIGATION. IT WILL BE SHIPPED ON THE SAME DAY AS LONG AS POSSIBLE. OR IT WILL BE SHIPPED THE FOLLOWING DAY. REASONS FOR DELAY; -TO THE CUSTOMER FOR REASONS SUCH AS UNREACHABLE - ADDRESS ERROR - PRODUCT NOT IN STOCK THERE MAY BE A DELAY IN SHIPPING.

- YOU MUST ALWAYS OPEN YOUR CARGO WHEN YOU RECEIVE IT AND YOU NEED TO CHECK IF THERE IS A PROBLEM. -THE PROBLEM IN CASES, CARGO EMPLOYEES MUST KEEP A DAMAGE REPORT. -IN OTHER CASES SHIPPING DAMAGES ARE NOT COVERED BY US.

YOU CAN GET THE PRICES THAT ARE NOT ON OUR WEBSITE VIA WHATSAPP, MAIL OR OUR BRANCHES. YOU CAN LEARN BY VISITING. (VERBAL PRICE BY PHONE WE DO NOT PROVIDE IT AS IT MAY CAUSE MISUNDERSTANDING. IT IS INCONVENIENT, PLEASE DO NOT INSIST. )

USAGE OF POWDER GLAZE;

FIRING RANGE:

1020-1080°C –

IDEAL RESULT: 1040°C WITH BRUSH;

IF YOU ARE CONSIDERING APPLYING YOUR POWDER GLAZE WITH A BRUSH, ADD 65CC OF WATER PER 1 KG OF POWDER SOLUTION.

MIX WELL AND USE.

FOR TRANSPARENT GLAZES, YOU CAN APPLY THIS 65% RATIO AS 70%.

FOR 100 GRAMS: ADD 65CC WATER

FOR 250 GRAMS: ADD 165CC WATER

FOR 500 GRAMS: ADD 325CC WATER

FOR 1 KG: ADD 650CC WATER

FOR 5 KG: ADD 3250CC WATER WITH SPRAY GUN;

IF YOU ARE CONSIDERING APPLYING YOUR POWDER GLAZE WITH A SPRAY GUN, ADD 75CC OF WATER PER 1 KG OF POWDER SOLUTION.

MIX WELL AND USE.

FOR TRANSPARENT GLAZES, YOU CAN APPLY THIS 75% RATIO AS 80%.

FOR 100 GRAMS: ADD 75CC WATER

FOR 250 GRAMS: ADD 190CC WATER

FOR 500 GRAMS: ADD 380CC WATER

FOR 1 KG: ADD 750CC WATER

FOR 5 KG: ADD 3750CC WATER WITH DIP;

IF YOU ARE CONSIDERING APPLYING YOUR POWDER GLAZE WITH DIP, ADD 80CC OF WATER PER 1 KG OF POWDER SOLUTION.

MIX WELL AND USE.

FOR TRANSPARENT GLAZES, YOU CAN APPLY THIS 80% RATIO AS 85%.

FOR 100 GRAMS: ADD 80CC WATER

FOR 250 GRAMS: ADD 200CC WATER

FOR 500 GRAMS: ADD 400CC WATER

FOR 1 KG: ADD 800CC WATER